Returns & Refunds

Before you buy

Check the full part number and your appliance model first (see Part conditions). If you're unsure whether a part fits, ask us before paying.

Wrong, damaged or not as described

If we send the wrong part, a part arrives damaged, or it isn't as described, contact us promptly with your reference number and photos. We'll arrange a replacement, return or refund for that item.

30-day returns

You may return an eligible part within 30 days after you receive it (delivery or pickup). There's no restocking fee.

A part is eligible if it's returned unused and uninstalled, in the same condition you received it, with its packaging and labels. Parts that have been installed, wired, damaged after delivery, or altered aren't eligible, except where the law requires otherwise.

For a part you no longer need, you pay the return shipping unless we agree otherwise. If the return was our mistake (wrong, damaged or not as described), we cover return shipping.

How refunds are paid

We refund after we receive and inspect the returned part. Refunds go back by the same method you paid with, or another method we agree with you. For our mistakes, the refund includes the original shipping charge. If we cancel a request after you've paid, we refund everything you paid.

Starting a return

Contact us at mrkitchenrepair@gmail.com or (925) 300-7838 with your reference number (starting with PR-). Please don't send items back until we've confirmed the return and where to send them.

Questions

Email mrkitchenrepair@gmail.com or call (925) 300-7838.